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Psychologica products
A range of validated products, based on the Psychologica Model™, to support Coaches, Consultants and HR Practitioners.
An integrated approach to development for individuals, teams or whole organizations.
Developmental Surveys A range of 360° and other online assessment tools
Climate & Engagement Tools linking leadership, staff engagement and service outcomes
Coaching & Development Tools, materials and training to support practitioners in client development
Climate and Engagement
There are clear links between Staff Engagement and Customer Satisfaction. We offer a range of online diagnostic survey tools and reports to help assess staff engagement levels, service climate and also the impact of leadership and management styles. These can help you improve your service quality in direct response to customer needs – leading to increases in customer loyalty and subsequent profit!
We can run these surveys for you or quickly set you up as a practitioner with access to our full range of products. Contact us to set up an account and get started!
Research shows that climate impacts service quality and subsequent customer experiences and is influenced by staff engagement and leadership style. Psychologica Links™ helps you to identify connections between organizational behaviors and practices and service outcomes – the links in the service chain – in order to help build positive climates and processes of continuous service improvement.
Select the survey type, on the right, and click the product name and the product name for full details and the button for prices.
Staff Engagement: climate and leadership Leadership Styles & Climate Bureau Service (Links™ Staff Perceptions) Customer Perception Survey Bureau Service (Customer Perceptions) Practitioner Workshops Practitioner Webinars Coaches Companion Binder
Staff Engagment
Links™ Staff Engagment
Psychologica Links™ offers a new approach to assessing
staff engagement, placing it in the context of service climate and
examining the factors which influence engagement as well as impact
on service outcomes.
Find out more by clicking on the product name.
Find prices by clicking on the button.
Staff Engagement: climate and leadership
Leadership Styles & Climate
Bureau Service
Customer Experience
Links™ Customer Experience
Psychologica Links™ offers a new approach to
service quality improvement based on many years of research
into customer perceptions and expectations. These are
related to the service climate and behaviors in your
organization, allowing you to examine the factors which
influence staff engagement in this context and its impact
on service outcomes.
Find out more by clicking on the product name.
Find prices by clicking on the button.
Customer Experience Survey
Bureau Service
Become a Practitioner
Becoming a Psychologica Practitioner
We can run surveys for you through our
Bureau Service.
However, registered practitioners can also
access a wide range of interpretative
information and support materials as well as gaining
considerable savings on survey programmes.
Registration is free and there are no license
fees to pay.
Contact us
to set up your account and get started!
Find out more by clicking on the product name.
Find prices by clicking on the button.
Practitioner Workshops
Practitioner Webinars
Coaches Companion
Project Management Platform
Purchasing Information
Purchasing Information
Psychologica Products can be bought in a number of ways:
Credit card payments over the phone
Unit purchases by Practitioners
Client credit account
Why use Psychologica Links™ ?
Links™ provides a straightforward approach to measuring
and improving staff engagement, service climate
and subsequent service quality outcomes.
Developed by Psychologists for Organizational Development professionals
The Links™ approach is based on the
Psychologica Model™
and was developed over 15 years of funded academic research and trials in major organizations by experienced chartered psychologists.
Research links customer perceptions with the organizational factors which impact them, highlighting the connections between Leadership Style, Staff Engagement and Service Outcomes
Diagnostic and development products are ‘linked’ in a unique approach to provide a logical connection between each stage in the ‘service chain’: from customer perception through to leadership behavior
Integrated Approach
All tools and techniques can be used together with other instruments and approaches in the Psychologica range, as they share common themes which are illustrated by simple color coding in all materials
Links™ surveys result in comprehensive output reports for use in organizational development, which can be benchmarked for your sector
Simple Inputs – Sophisticated Outcomes
Surveys are managed using a powerful
project management platform
, developed over several years of user trials
Reports include ‘derived scores’ providing additional insight into key leadership types and management styles
Support is available to practitioners and survey users, including video guidance, email and phone contact, training workshops and webinars
Products are available with
bureau support
for occasional users
Value for Money
No expensive license fees or hidden costs – what you see is what you get
Unit pricing system allows large discounts for regular users
Unlimited report downloads available
Competitive pricing
Bureau Management Service
Bureau Management Service is available to support
you or we can conduct the full survey set-up and management
process on your behalf.
This includes: setting up surveys (standard or customized);
liaising with organizational representatives; contacting
and monitoring survey 'targets' and assessors; generating
and issuing reports for you to feed back to your client.
Telephone feedback is also available, if required.
Practitioner Workshops are available to support
coaches and HR professionals in use of the various tools
and techniques in the range. Although you can register
free of charge and access instruction vides etc, attending
the workshop helps you learn all you need to know about
running programmes, interpreting reports and feeding back
to clients effectively. Workshop graduates may also become
part of the
Practitioner Network
if they wish to.
Psychologica Practitioners are able to access
advanced features, enabling them to customize surveys
or manage complex projects with ease and full support.
A number of workshops are available periodically to
help you learn: to use online products; to choose the
right product and report for your client needs; to set
up and manage projects; to interpret and feedback
reports; to customize survey products and address
specific client needs. Workshops are experiential
and delivered by experienced Chartered Psychologists
- and are eligible for your Continuing Professional
Development (CPD).
Set up a ‘units account’ for discount purchases and receive 100 free units!
Learn how to use units to buy any Psychologica product
Learn how to use the integrated model and associated tools – such as 360° Analysis
Learn how tools fit together to create a complete individual and organizational development approach, for: coaching, individual and team development, culture and climate change programmes, board development, career guidance, etc
Enhance your interpretation and feedback skills
Learn how to use support materials to run developmental programmes in each of the main areas (Zones) of the model
Receive a ‘Coaching Companion’ practitioner binder, including manual, to store all your Psychologica practitioner and coaching materials
Workshops are half day modules and tend to run as two related modules in any given day.
Contact us for further details of available workshops, dates and venues.
Staff Engagement, Climate & Leadership
Staff Engagement survey is based on
considerable research into engagement and service
quality and has been created to inform development
interventions. This can be complemented with further
targeted diagnostics (such as leadership 360s) or
other wider OD activities. The comprehensive output
report is in three sections looking at:
The three main areas of staff engagement (focus, belonging, achievement)
The prevailing service climate of the organization
Perceptions of leadership and management style
The report has a number of key benefits and features and shows you:
Staff ratings on the main ‘drivers’ of engagement
Staff assessments of key behaviors in the organization
Staff perceptions of overall and specific leadership and managerial style
Relative areas of importance to staff
Breakdowns by department or region
Comparisons with UK average organizational scores
Key areas with potential for development
Development approaches suited to your organization
Ways to optimize return on development spend
Full demographic breakdown of output according to specified criteria (department, region, etc)
The survey has been optimized to be user-friendly and non-threatening to staff:
Straightforward and attractive survey features for ease of use
Surveys can be targeted with email lists or batch survey approach used (by sharing a single survey link)
Anonymous responses assured
Quick to use – item numbers optimized based on validated research (41 plus 6 'importance' items)
Demographic breakdown available – to target interventions or support
Open questions allow expression of personal views and concerns
A number of options are available:
Standard survey sent to up to 500 people, including standard outcomes report
Standard survey sent to up to 1000 people, including standard report
Customised survey sent to unlimited number of people (qualified practitioners only), including standard report
Full bureau service provided by us, including: unlimited surveys; generation of customised items; management of data; interpretation of results and bespoke report
Leadership Styles & Climate describes strengths and weaknesses
of given styles and when best to use them. Evidence shows that
different leadership styles impact on organizational climate
in different ways, influencing staff engagement and service
outcomes. Development benefits include recognition of
alternative and complementary approaches and the behavioral
changes necessary to adopt these.
Leadership Styles & Climate is a comprehensive 360° Survey
and Report which covers all competency areas and dimensions of
the
Psychologica Model™
. It can be used in conjunction with
Links™ Staff Engagement
and
Links™ Customer Perceptions
to provide a full 360° appraisal of the whole organization.
Customer Perceptions is an online questionnaire developed
from extensive research into customer service quality experiences
and the central dimensions of importance to them. This is based
on outcomes of a 10 year research project which forms a basis
for the
Psychologica Model™
. The survey is designed to address all areas shown to be of
importance to customers with the minimum number of survey items :
Items optimized based on extensive statistical research (22 plus 6 'impotance' items)
Custom surveys designed to capture key aspects of your business and service
Surveys simple and attractive for users
Comprehensive outcomes report provided
Choice of customer segmentation demographics
Additional in-depth analysis available
Relative importance and Customer Satisfaction scores as standard
Sector benchmarking
Developmental advice to enhance customer loyalty
A number of options are available:
Standard survey sent to up to 500 people, including standard outcomes report
Standard survey sent to up to 1000 people, including standard report
Customised survey sent to unlimited number of people (qualified practitioners only), including standard report
Full bureau service provided by us, including: unlimited surveys; generation of customised items; management of data; interpretation of results and bespoke report
Psychologica Practitioners may require additional support to access
advanced features, enabling them to customize surveys
or manage complex projects with ease and full support.
Workshops, webinars and videos are available to help
you learn: to use online products; to choose the right
product and report for your client needs; to set up
and manage projects; to interpret and feedback reports;
to customize survey products and address specific
client needs. Webinars are convenient ways to develop
your knowledge and skills without the need to travel
to a workshop – and they include most of the same
information in bite-sized chunks.
Learn how to use the integrated model and associated tools – such as 360° Analysis
Learn how tools fit together to create a complete individual and organizational development approach
Enhance your interpretation and feedback skills
Learn how to use support materials to run developmental programmes in each of the main areas (Zones) of the model
Webinars tend to be from one to two hours and are run periodically, in response to demand.
Contact us for further details on times and content of upcoming webinars.
Credit card payments over the phone
Psychologica products are available to any coach or practitioner
who can demonstrate the necessary experience or qualifications
to interpret and feedback psychometric measures. If uncertain
we can support you with our
bureau service
or steer you to one of our
workshops
or
webinars
Psychologica Practitioners
can also buy
units
for their accounts and pay by credit card over the phone.
We will credit your account directly once payment is taken
allowing you to set up the surveys of your choice.
Unit purchases by Psychologica Practitioners
‘Units’ are a great way to manage your survey payments,
if you are set up with us as a
Psychologica Practitioner.
Products are priced in both sterling and ‘units’ – which are credits put on your account to enable you to make future purchases
The more units you buy, the cheaper they become. So, if you are a regular user, or intend to run a campaign where you will be using several surveys or other support products, you can buy enough units to cover these and gain a discount
Price Band
Units
£ per Unit
Base
< 200
1.20
Standard
201 – 1000
1.00
Premium
1001 – 5000
0.75
Partner
5001 +
0.50
You can spend your units on any product, or bureau service, so it doesn’t matter if you change your mind during a programme
Units on your account do not have a ‘sell by’ date and remain valid until you choose to use them – at any point in the future
Buying units in quantity enables you to gain a discount even if you ‘pick off’ products in small amounts over a long period of time
Units may be redeemable in the future if unspent, in some circumstance
Units are only ‘spent’ when a survey is launched. You can download multiple reports at no additional cost
Using units can help you manage your cash flow, or budgetary restrictions, by buying ahead when you are able and holding them until you decide exactly what your programme will involve. Some clients find this helpful at financial year end, to carry over development spend into the following year
Units can be bought either online (once you have your account set up) or over the phone
VAT invoices are available, against credit card payments, if requested
Regular users who make significant purchases
(such as larger organizations) can apply for a
credit account with us and make payments against
invoices, on a monthly basis
We can make bulk credits of
units
to your account, for use within your organization, or provide
bureau services as required
Psychologica Project Management Platform is a powerful cloud-based
data management system which allows you to set up and manage your assessment
projects quickly and easily. This is available to registered users and provides
step-by-step support - for simple and straightforward use of a range of
sophisticated features:
The PMP is a secure platform and all administrators have full username and password protection
It is cloud based and can be accessed from anywhere with most devices
Projects are set up following 8 simple guided steps
Full instructions, vidoes and FAQs help you to set up complex surveys and programs (eg: 360 surveys or other product types)
Clear and attractive surveys include ‘framing’, to allow assessors to ‘zone in’ on the key areas of importance in depth
Surveys have full supporting information and can be saved, to return to at a later date
Batch surveys allow multiple ‘targets’ to be managed simultaneously – for organization-wide surveys
Tailored items are available, within each dimension of the model, to allow assessment to be made at leader, manager, supervisor and operator levels – allowing skills assessments across all levels of the organization
Customized surveys can be saved as templates, storing items, targets and assessor details – in order to run similar surveys or retest at future dates
Default emails are set up and sent automatically, to invite assessors, but may also be customized for specific projects.
Respondent addresses can be specified individually or uploaded as batches
Emails and reminder mails may be sent on specified dates – prior to and following project launch
Specific respondents can be targeted for customized follow-up or support
Attractive and detailed developmental reports are generated using graphics which are easily interpreted and colour coded according to the development dimensions of the model
‘Derived scores’ are also available in some products, showing how item scores are likely to affect outcomes, such as Emotionally Intelligent Competencies;
Reports are generated automatically on survey close and are mailed to specified individuals. They may also be downloaded directly in PDF format
Both raw score and sten score reports are available. Sten versions show average performance compared to similar levels within a wide range of organizational and industrial sectors
There is no limit to the amount of reports which may be downloaded
The report front page may be customized to show a specific title or organizational information
‘Coaches Companion’ - Practitioner materials ring binder
Psychologica™ Coaches Companion is an attractive
and useful resource for all coaches or development professionals
Coaches Companion is designed to be built up with
materials from
Practitioner Workshops
over time – as part of a continuing professional development
curriculum - but can also be purchased as a full set of
guidance materials and coaching tools. The complete binder
consists of:
button for prices.
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